/* ==========================================================================
   support.css — NTWeb 2026 Deep Command
   Escopo: supportticketslist.tpl (lista de tickets), serverstatus.tpl
   (status da rede) e downloads.tpl (downloads). Só cobre classes que
   ainda não existem em components.css / forms.css / pages.css / layout.css
   (nt-card, nt-badge, nt-table, nt-alert, nt-empty, nt-pagination,
   nt-field/nt-select/nt-input já são globais — não duplicar aqui).

   Índice:
     1. Filtro de tickets (.nt-filter-bar)
     2. Lista de tickets (.nt-tickets-grid / .nt-ticket-row)
     3. Badges de status de ticket (.nt-status--*)
     4. Status da rede (.nt-serverstatus-*, .nt-spinner)
     5. Downloads (.nt-downloads-*)
   ========================================================================== */

/* --------------------------------------------------------------------------
   1. Filtro de tickets
   -------------------------------------------------------------------------- */

.nt-filter-bar {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-end;
  gap: var(--space-4);
  margin: var(--space-6) 0;
  padding: var(--space-5);
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
}
.nt-filter-bar .nt-field {
  flex: 1 1 200px;
  min-width: 160px;
  margin: 0;
}
.nt-filter-bar .nt-field--submit {
  flex: 0 0 auto;
}

/* --------------------------------------------------------------------------
   2. Lista de tickets
   -------------------------------------------------------------------------- */

.nt-tickets-grid {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
  margin: var(--space-6) 0;
}

.nt-ticket-row {
  display: grid;
  grid-template-columns: auto 1fr auto auto;
  align-items: center;
  gap: var(--space-4);
  padding: var(--space-4) var(--space-5);
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  text-decoration: none;
  transition: border-color var(--duration-base) var(--ease-out),
              transform var(--duration-base) var(--ease-out),
              box-shadow var(--duration-base) var(--ease-out);
}
.nt-ticket-row:hover {
  border-color: var(--accent-border);
  box-shadow: var(--shadow-sm);
  transform: translateY(-1px);
}
.nt-ticket-row:focus-visible {
  outline: 2px solid var(--accent);
  outline-offset: 2px;
}

.nt-ticket-row__id {
  font-family: var(--font-mono);
  font-size: var(--text-xs);
  color: var(--text-3);
  white-space: nowrap;
}

.nt-ticket-row__main {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 0;
}
.nt-ticket-row__subject {
  font-family: var(--font-body);
  font-size: var(--text-md);
  font-weight: 600;
  color: var(--text-1);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.nt-ticket-row__dept {
  font-size: var(--text-xs);
  color: var(--text-3);
}

.nt-ticket-row__date {
  font-family: var(--font-mono);
  font-size: var(--text-xs);
  color: var(--text-3);
  white-space: nowrap;
}

/* --------------------------------------------------------------------------
   3. Badges de status de ticket — modificam .nt-badge base (components.css)
   -------------------------------------------------------------------------- */

.nt-status--open {
  border-color: var(--amber);
  color: #8a6100;
  background: color-mix(in srgb, var(--amber) 10%, transparent);
}
.nt-status--answered {
  border-color: var(--green);
  color: #157347;
  background: color-mix(in srgb, var(--green) 8%, transparent);
}
.nt-status--customer-reply {
  border-color: var(--accent-border);
  color: var(--accent-on-light);
  background: var(--accent-soft);
}
.nt-status--in-progress {
  border-color: var(--sky);
  color: var(--sky);
  background: color-mix(in srgb, var(--sky) 8%, transparent);
}
.nt-status--closed {
  border-color: var(--border-bright);
  color: var(--text-3);
}

/* --------------------------------------------------------------------------
   4. Status da rede
   -------------------------------------------------------------------------- */

.nt-serverstatus-card {
  margin: var(--space-6) 0;
}

.nt-spinner {
  display: inline-block;
  width: 14px;
  height: 14px;
  border: 2px solid var(--border);
  border-top-color: var(--accent);
  border-radius: 50%;
  animation: nt-spin 0.7s linear infinite;
}
@keyframes nt-spin {
  to { transform: rotate(360deg); }
}
@media (prefers-reduced-motion: reduce) {
  .nt-spinner { animation-duration: 1.8s; }
}

.nt-serverstatus-issue {
  margin: var(--space-4) 0;
}
.nt-serverstatus-issue__title {
  display: flex;
  align-items: baseline;
  gap: var(--space-2);
  font-family: var(--font-display);
  font-size: var(--text-lg);
  color: var(--text-1);
  margin: 0;
}
.nt-serverstatus-issue__status {
  font-family: var(--font-mono);
  font-size: var(--text-xs);
  font-weight: 400;
  color: var(--text-3);
}
.nt-serverstatus-issue__affecting {
  font-size: var(--text-sm);
  color: var(--text-2);
  margin: 0 0 var(--space-3);
}
.nt-serverstatus-issue__meta {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-4);
  list-style: none;
  margin: 0 0 var(--space-3);
  padding: 0;
}
.nt-serverstatus-issue__meta li {
  display: inline-flex;
  align-items: center;
  gap: var(--space-1);
  font-family: var(--font-mono);
  font-size: var(--text-xs);
  color: var(--text-3);
}
.nt-serverstatus-issue__meta svg { color: var(--text-3); flex-shrink: 0; }
.nt-serverstatus-issue__desc {
  font-size: var(--text-sm);
  color: var(--text-2);
  line-height: var(--lh-body);
  margin: 0;
}
.nt-serverstatus-issue__noissues {
  text-align: center;
  color: var(--text-3);
  font-size: var(--text-sm);
  padding: var(--space-8) 0;
}

/* --------------------------------------------------------------------------
   5. Downloads
   -------------------------------------------------------------------------- */

.nt-downloads-search {
  margin: var(--space-6) 0;
  max-width: 480px;
}

.nt-downloads-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
  gap: var(--space-4);
  list-style: none;
  margin: var(--space-6) 0;
  padding: 0;
}

.nt-downloads-card {
  display: flex;
  align-items: flex-start;
  gap: var(--space-3);
  height: 100%;
  padding: var(--space-5);
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  text-decoration: none;
  transition: border-color var(--duration-base) var(--ease-out),
              transform var(--duration-base) var(--ease-out),
              box-shadow var(--duration-base) var(--ease-out);
}
.nt-downloads-card:hover {
  border-color: var(--accent-border);
  box-shadow: var(--shadow-sm);
  transform: translateY(-2px);
}
.nt-downloads-card:focus-visible {
  outline: 2px solid var(--accent);
  outline-offset: 2px;
}

.nt-downloads-card__icon {
  display: grid;
  place-items: center;
  width: 36px;
  height: 36px;
  flex-shrink: 0;
  border-radius: var(--radius-md);
  background: var(--accent-soft);
  color: var(--accent-on-light);
}

.nt-downloads-card__body {
  flex: 1 1 auto;
  min-width: 0;
}
.nt-downloads-card__title {
  font-family: var(--font-body);
  font-size: var(--text-md);
  font-weight: 600;
  color: var(--text-1);
  margin: 0 0 2px;
}
.nt-downloads-card__desc {
  font-size: var(--text-sm);
  color: var(--text-2);
  margin: 0;
  line-height: var(--lh-body);
}

.nt-downloads-popular-card {
  margin: var(--space-6) 0;
}
.nt-downloads-popular-card .nt-card__header h2 {
  display: flex;
  align-items: center;
  font-family: var(--font-display);
  font-size: var(--text-lg);
  color: var(--text-1);
  margin: 0;
}

.nt-downloads-popular {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-direction: column;
}
.nt-downloads-popular__item + .nt-downloads-popular__item {
  border-top: 1px solid var(--border);
}
.nt-downloads-popular__link {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: var(--space-4) 0;
  text-decoration: none;
}
.nt-downloads-popular__icon {
  display: grid;
  place-items: center;
  width: 32px;
  height: 32px;
  flex-shrink: 0;
  border-radius: var(--radius-md);
  background: var(--surface);
  border: 1px solid var(--border);
  color: var(--text-3);
}
.nt-downloads-popular__body {
  flex: 1 1 auto;
  min-width: 0;
  display: flex;
  flex-direction: column;
  gap: 2px;
}
.nt-downloads-popular__title {
  font-size: var(--text-md);
  font-weight: 600;
  color: var(--text-1);
}
.nt-downloads-popular__desc {
  font-size: var(--text-sm);
  color: var(--text-2);
}
.nt-downloads-popular__meta {
  font-family: var(--font-mono);
  font-size: var(--text-xs);
  color: var(--text-3);
}

/* --------------------------------------------------------------------------
   Responsivo — < 640px: colapsa linhas em cartões empilhados
   -------------------------------------------------------------------------- */

@media (max-width: 640px) {
  .nt-ticket-row {
    grid-template-columns: 1fr auto;
    grid-template-areas:
      "id     date"
      "main   main"
      "badge  badge";
  }
  .nt-ticket-row__id   { grid-area: id; }
  .nt-ticket-row__date { grid-area: date; }
  .nt-ticket-row__main { grid-area: main; }
  .nt-ticket-row .nt-badge { grid-area: badge; justify-self: start; }

  .nt-filter-bar { flex-direction: column; align-items: stretch; }
  .nt-filter-bar .nt-field { flex: 1 1 auto; }

  .nt-downloads-grid { grid-template-columns: 1fr; }
}